We’ve gathered all the answers to your most common questions right here - from orders and shipping to custom designs and returns. If you need extra help or cosmic guidance, our team’s always happy to assist. Reach out anytime at hello@kosmiccollections.com
Welcome to Kosmic Collections - where your phone case isn’t just an accessory, it’s a portal to your vibe. Each piece is handcrafted in Canada with luxe detailing, cosmic energy, and playful storytelling built right in. From gothic-kawaii chaos to customizable angel numbers and zodiac charms, our cases are made to express your universe.
Every Kosmic case is handcrafted with love in Canada 🇨🇦.
You can email us at hello@kosmiccollections.com or DM us on Instagram @kosmic.collections. We’ll get back to you as soon as possible. 💫
Each phone case is handmade with love - meaning no two pieces are exactly alike. Actual colours may vary slightly from what you see on your screen due to different monitor settings and lighting conditions. That’s part of their charm: one of a kind. ✨
For Angel Hotline and Star Crossed, make sure to add your angel numbers or zodiac sign choices in the cart notes at checkout. If nothing is noted, we’ll select a design for you at random.
Not yet… but cosmic magic is in the works. ✨ Coming soon.
If you selected the custom option for your phone size, please include your phone model in the cart notes. All custom size and design orders are pre-orders and take a minimum of 3 weeks to ship.
Once your order ships, we’ll email you a tracking link. You can follow your cosmic delivery right to your door.
We will work quickly to ship your order as soon as possible. Orders are processed within 4–5 business days and then shipped out.
Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
You have 6 hours after placing your order to make changes or cancel. Email or DM us right away. After that, your order is already in production and can’t be changed.
All orders ship from Canada. 🇨🇦
Yes, we offer free shipping for domestic orders over $90 CAD.
At the moment, we’re only shipping within Canada. We’re working hard behind the scenes to make international shipping happen soon — so we can bring a little Kosmic magic to you, wherever you are.
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
All orders will be packed and dispatched within 5 business days. We do not dispatch on Saturdays, Sundays or holidays.
Due to global supply chain challenges, shipping times could be longer than usual.
Always. We’ll send you a tracking link once your order ships. 📦✨
All purchases are final sale since each case is handmade and custom-made for you.
Unfortunately, we don’t accept returns or exchanges for “change of mind” or if customization details weren’t included in your order notes.
We’ve got your back. If your case arrives damaged, defective, or incorrect, email hello@kosmiccollections.com within 7 days of delivery with a photo of the issue. We’ll replace it free of charge.
All personalized and custom orders are final sale due to their handmade nature.
If your order hasn’t been fulfilled yet, we may be able to cancel it. Once it’s in production, it can’t be cancelled. Please email us hello@kosmiccollections.com within 6 hours of ordering for any changes.
Both! Kosmic cases are designed to protect and look good doing it.
No, our cases do not support wireless charging.
Gently wipe with mild soap and water to keep your case looking kosmic. ✨
We currently support the most recent iPhone models. For other phone models, select custom size and add your exact phone model (# and pro, pro max etc.) to the cart notes - these are pre-orders and take a minimum of 3 weeks to ship.
We accept all major credit and debit cards, PayPal, Apple Pay, Google Pay, and Shop Pay.
100%. Our checkout is powered by Shopify and uses encrypted, secure payment processing.
Yes - just add your discount code at checkout.
Applicable taxes are calculated at checkout based on your location.
